Support

• What is the wallet?

  The TransferGo wallet allows you to manage and transfer funds in various currencies from one account, making international transfers simple and cost-effective while giving you more control over your finances....

• How can I open a wallet?

  The TransferGo Wallet offers a convenient way to manage your transfers. You can easily top up your wallet using four different currencies:• PLN• EUR• GBP• RONWhen you click on your Go+, you'll have the option...

• How can I pay from my wallet?

  You'll be able to make both local and international transfers.When you click on the Send option in your wallet, you'll be asked to provide transfer details similar to those needed for regular international tr...

• How can I top up my wallet?

  Adding funds to your wallet is quite straightforward!To add money to your wallet, just set up a bank transfer as you usually do: send the funds to us via bank transfer, and please include your TG number in th...

• How can I withdraw money from my wallet?

  Withdrawing money from your wallet is quite easy. Just follow these simple steps:- Create a new transfer order- Select the currency (wallet) you want to withdraw from- Choose the “TransferGo→Bank account” pay...

• How can I close my wallet?

  If you wish to close your wallet, please reach out to our Customer Support team via our in-app chat or submit a request here. Our English Customer Support team is here to help Mon–Fri 06:00–19:00, Sat–Sun 06:...

• How our pricing works

  We’ve updated our pricing to provide clearer cost breakdowns, making money transfers more transparent and affordable. Why Is It Cheaper? Previously, all payment methods had the same fee, even though card paym...

• How it Works

  Making a transfer with TransferGo is easy. All you have to do is: 1. Create an account – Sign up here or download the TransferGo app on iOS, Android, or Huawei. 2. Log in – Access your account. 3. Set up your...

• Transfer speeds

  Delivery time depends on the option you select:✔ 30 minutes✔ Same-day (end of day)✔ Next working day (by noon)✔ 1 working dayImportant notes:Bank holidays may delay standard transfers to the next working day....

• Supported Countries

    We only support transfers from Europe to different destinations around the world, included in this table. Make sure you choose a currency that your receiver’s account can accept.If you send dollars to a eur...

• Pricing

  We apply a small FX mark-up on the mid-market rate, keeping our rates among the most competitive. No hidden fees—the amount you send is exactly what your receiver gets. Pay the exact amount entered in yo...

• When will my receiver get the money?

  When sending to a debit/credit card, your receiver will get the money based on the delivery option you chose. If the money didn’t reach your receiver in the promised time, please submit a request here . We’re...

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• Send Cash to Morocco quickly and easily

  It’s very easy for your receivers in Morocco to get the money now. They don’t even need a bank account—because they can pick up the money you send in cash. Here’s how: Once you’ve selected your corridor, amou...

• How to Send a Transfer to Ukraine

    Step 1: Set up the transfer details On the Transfer page, click Change to modify the details. Under New Transfers, select See all. Choose: Your payment method: Card, bank transfer, or BLIK. How your recip...

• What is an IBAN and How to Use It?

  IBAN (International Bank Account Number) is a unique identifier used globally to simplify transactions between banks in different countries. Whether you’re sending or receiving money, understanding how IBAN w...

• Ukrainian IBAN account number

  IBAN introduction for Ukraine  Since August 5, 2019, Ukraine has adopted the IBAN system for bank account numbers. An IBAN in Ukraine consists of 29 characters, which are grouped as follows: The first 10 cha...

• Limits for Paying to a debit/credit card

  Just a quick reminder, when you're sending money to a debit or credit card, you can send a maximum of 2500 USD per transaction.

• ABA

  ABA routing number is a 9-digit number (eg. for example 346789239) used by banks to identify specific financial institutions within the United States. The ABA number is not always the same as the routing numb...

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• How to change your phone number

  Updating the phone number linked to your account is quick and simple: Log out of your TransferGo account. Click on "Sign up" Enter your new phone number. Provide the email address you used when registering...

• How do I verify my identity?

    The identity verification is an important measure that helps us keep your money safe and comply with regulations. To do this, simply log into your TransferGo account and go to the home screen. Then follow t...

• How do I set up a profile?

  Getting started is quick and simple. Just follow these steps: 1. Verify your phone number – Enter your number and the 6-digit code sent via SMS. 2. Set a passcode – Create a 4-digit passcode to log in securel...

• Can I Have More than One Account?

  You can only have one personal account.    But don’t worry, business users—you can have both a business account and a personal account at the same time. Opening multiple personal accounts can delay payments a...

• How do I edit my personal details?

  You can change your email address and current address by yourself. Here’s how you can do that:   - Log in to your account - Click on your name in the top corner - Select ‘Settings’ - Enter the new details in ...

• How do I use my promo code?

  Before you use your promo code, make sure you have it in front of you or it's copied so you can paste it in when you need to.   Then all you have to do is follow these easy steps: Go to the 'Send money' scre...

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• How we handle complaints

  We care about your experience We strive to deliver high-quality customer service and meet your expectations. We take all concerns and complaints seriously and work with you to resolve any issues that you rais...

• Debit card declined

  If you're trying to make a card payment but receive an error message, it means your card issuer has declined the transaction. Don't worry, the money hasn’t been withdrawn from your account. Follow these steps...

• How to Add or Update a Receiver for Your Transfers

  Managing Your Receivers Made EasyUpdating or adding a receiver is simple—just follow these steps.Before You Begin• Receivers are only visible under the delivery option they were added for (e.g., IBAN, Card).•...

• Why I can’t see Ukraine among the receiving countries?

    We send from and to over 60 different country combinations. You can check the full list here. For those with Russian and Belarusian citizenship wishing to send money to Ukraine, we need to see their Perman...

• My transfer is rejected, but I can’t change the details myself. How can I fix this?

  If your transfer got rejected and you see that it’s currently suspended, you might be able to correct the details of your transfer yourself. However, in some cases, correcting the details on your own won’t be...

• My transfer got rejected. Can I correct my receiver's details?

  Sometimes, the transfers that you send might get rejected by the receiver’s bank. Here are some of the reasons: Your receiver’s details are incorrect (name, bank account number, phone number, card number etc...

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• How we handle authorised push payment (APP) scams

  On 7 October 2024, the Payment Services Regulator (PSR) introduced reimbursement rules to make sure banks and other payment firms in the UK treat victims of authorised push payment fraud (or APP fraud) consis...

• How long does document verification last?

  To keep things running smoothly, we might ask for some extra documents or information. We'll give you up to 6 business days to respond. If we don't hear from you within that time, we may need to cancel the tr...

• What information do we collect during the registration?

  To ensure your money stays safe, we kindly ask for some extra documents to meet the requirements set by HMRC, FCA, and BOL (Bank of Lithuania). If you can provide these documents in advance, it will help make...

• How do you keep my money safe? (EU)

  Is my money safe in my TransferGo account? We’re not a bank, so we don’t take any risks with your money.  This means we don’t need to use financial protection schemes to insure your money, like banks do. (The...

• TransferGo will stop supporting iOS 13. What do you need to know?

  To make sure our customers have our safest, most capable app, we will stop supporting our iOS app on iOS 13. This means our app won't work on iOS 13 phones in the near future. Here's what you need to know: * ...

• My bank gets suspicious when I try to pay in to TransferGo. Why?

  Online fraud is on the rise. Banks and Fintechs are working hard to keep your money safe—and sometimes, that means asking a few more questions. Some British banks have recently been forced to introduce a ‘Con...

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• Staying Safe: Navigating Our Referral Program

    Quick heads-up—if you're diving into our ‘Invite a Friend’ programme, make sure it's with someone who's genuinely keen on using the service, not just fishing for your personal data or trying to cash in on t...

• I haven't received my reward. What should I do?

  If you’ve already collected your reward and more than 5 business days have passed but the money is still not in your account, please submit a request here . We’re here to help Monday- Friday, from 7:00 AM to ...

• How should I claim my reward?

  Once your reward has reached your account, you have 30 days in which to claim it. To do this, simply log into your TransferGo account and go to the home screen. Then follow these instructions: Click on ‘Menu...

• Why has my account been suspended?

    Accounts are usually suspended for one of the following reasons: The friend you invited already has an account, or you have created multiple accounts yourself You or your friend were transferring money t...

• What is the Invite a Friend program?

  Our Invite a Friend programme lets you earn money by inviting friends to use TransferGo. You earn money every time someone you’ve invited transfers 100 GBP or more (or equivalent in any other currency) after ...

• How does the 'Invite a friend programme' work?

  Here’s how to invite your friends:   - Open the app and tap the gift icon in the corner - Copy your invite code or your unique link and share it with your friends - Wait for the rewards to roll in!  Make sure...

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