You may need to pay tax if you earn interest, such as capital gains tax. This depends on your country of tax residence and personal financial circumstances. Unfortunately, we cannot provide tax advice.
Is my money protected by the FSCS?
Yes. As Griffin is a UK bank, your funds are protected by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. The FSCS covers eligible deposits of up to £120,000 per deposito...
How do you work with Griffin?
TransferGo provides savings accounts in partnership with Griffin, a UK-regulated bank.Griffin is the banking provider that powers the infrastructure behind your account.You’ll manage your account entirely thr...
What does AER mean?
AER stands for Annual Equivalent Rate. It shows you what the interest rate would be if interest was paid and compounded over a full year. It helps you compare savings accounts easily—even if interest is paid ...
Can the interest rate change?
Yes. The interest rate is variable and may change under two scenarios:If the base rate changes: Your savings account rate will adjust accordingly within 24 hours.If the margin changes:For a rate decrease, you...
What is the interest rate?
The interest rate on your TransferGo savings account is variable and currently set at 3.56% AER.This rate is based on the Bank of England base rate, minus a 1% margin.The rate is reviewed daily and updated wi...
How does it work? Download account statements and transaction receipts directly from your TransferGo Account: ideal for bookkeeping, expense claims, or audit trails.What's included Available for TransferGo Ac...
Who can top up my TransferGo Account?
You can add money to your TransferGo Account via bank transfer or card.Additionally, you can receive money from third-party bank accounts, meaning another person can send a bank transfer to your TransferGo Ac...
How do I find my IBAN to share with friends?
You can share the IBAN linked to your EUR or GBP TransferGo Account.To find it in the app:Open your TransferGo Account.Select your EUR or GBP balance.Tap Account details to view and copy your IBAN.
How long does it take to receive money in my TransferGo Account?
The time depends on how the money is sent:Money sent from another TransferGo user with an active multi-currency account (TransferGo-to-TransferGo)Transfers between TransferGo Accounts are designed to be insta...
Why use GoTag?
Faster payments — others can find you instantly, no banking details required.More privacy — share your GoTag instead of personal info.Full control — choose when and whether your profile can be discovered.TipW...
How to find your GoTag
Open the TransferGo app.On the Home screen, tap the @ icon.Your GoTag will appear briefly—tap it again to copy it for easy sharing.(Note: GoTag availability depends on your account type and feature access. Yo...
We’ve updated our pricing to provide clearer cost breakdowns, making money transfers more transparent and affordable.
Why Is It Cheaper?
Previously, all payment methods had the same fee, even though card paym...
To which countries can I send money?
We support multiple destinations across Europe, the Americas, Asia & Pacific, Africa & the Middle East. Please check your profile to see all the currencies we offer.Europe Albania, Andorra, Armenia, Austria, ...
How it Works
Making a transfer with TransferGo is easy. All you have to do is: 1. Create an account – Sign up here or download the TransferGo app on iOS, Android, or Huawei. 2. Log in – Access your account. 3. Set up your...
Transfer speeds
Delivery time depends on the option you select:✔ 30 minutes✔ Same-day (end of day)✔ Next working day (by noon)✔ 1 working dayImportant notes:Bank holidays may delay standard transfers to the next working day....
Where can I transfer from?
We only support transfers from Europe to different destinations around the world. Make sure you choose a currency that your receiver’s account can accept.If you send dollars to a Euro account, for example, th...
Pricing
We apply a small FX mark-up on the mid-market rate, keeping our rates among the most competitive.
No hidden fees—the amount you send is exactly what your receiver gets.
Pay the exact amount entered in yo...
It’s very easy for your receivers in Morocco to get the money now. They don’t even need a bank account—because they can pick up the money you send in cash.Here’s how:Once you’ve selected your corridor, amount...
Adding a reference in your transfer
When you’re placing your transfer order, you have the option to add a reference for your payment.Here are the steps:Create your transfer orderAdd/select your receiverSet the amount you want to transferSelect ...
Open Banking (Pay by Bank)
What is it?Open Banking lets you pay straight from your bank account, without entering card details.Here’s how it works:Pick Open Banking at checkout.Choose your bank.Approve the payment in your bank app.You’...
Our collecting bank accounts are changing
To ensure your transfers are smooth and secure, we're aligning our operations under our licensed entity, UAB TransferGo Lithuania.Here’s what this means for you: You may notice new bank account details when s...
How to Send a Transfer to Ukraine
Step 1: Set up the transfer details
On the Transfer page, click Change to modify the details.
Under New Transfers, select See all.
Choose:
Your payment method: Card, bank transfer, or BLIK.
How your recip...
What is an IBAN and How to Use It?
IBAN (International Bank Account Number) is a unique identifier used globally to simplify transactions between banks in different countries. Whether you’re sending or receiving money, understanding how IBAN w...
Updating the phone number linked to your account is quick and simple:
Log out of your TransferGo account.
Click on "Sign up"
Enter your new phone number.
Provide the email address you used when registering...
How do I verify my identity?
The identity verification is an important measure that helps us keep your money safe and comply with regulations.To do this, simply log into your TransferGo account and go to the home screen. Then follow thes...
How do I set up a profile?
Getting started is quick and simple. Just follow these steps: 1. Verify your phone number – Enter your number and the 6-digit code sent via SMS. 2. Set a passcode – Create a 4-digit passcode to log in securel...
Can I Have More than One Account?
You can only have one personal account. Opening multiple personal accounts can delay payments and result in one of your accounts being suspended—so, please, make sure you're using an existing TransferGo accou...
How do I edit my personal details?
You can change your email address and current address by yourself.
Here’s how you can do that:
- Log in to your account
- Click on your name in the top corner
- Select ‘Settings’
- Enter the new details in ...
How do I use my promo code?
Before you use your promo code, make sure you have it in front of you or it's copied so you can paste it in when you need to.
Then all you have to do is follow these easy steps:
Go to the 'Send money' scre...
We care about your experience
We strive to deliver high-quality customer service and meet your expectations. We take all concerns and complaints seriously and work with you to resolve any issues that you rais...
Debit card declined
If you're trying to make a card payment but receive an error message, it means your card issuer has declined the transaction. Don't worry, the money hasn’t been withdrawn from your account. Follow these steps...
How to Add or Update a Receiver for Your Transfers
Managing Your Receivers Made EasyUpdating or adding a receiver is simple—just follow these steps.Before You Begin• Receivers are only visible under the delivery option they were added for (e.g., IBAN, Card).•...
Why I can’t see Ukraine among the receiving countries?
We send from and to over 60 different country combinations. You can check the full list here.
For those with Russian and Belarusian citizenship wishing to send money to Ukraine, we need to see their Perman...
My transfer is rejected, but I can’t change the details myself. How can I fix this?
If your transfer got rejected and you see that it’s currently suspended, you might be able to correct the details of your transfer yourself.
However, in some cases, correcting the details on your own won’t be...
My transfer got rejected. Can I correct my receiver's details?
Sometimes, the transfers that you send might get rejected by the receiver’s bank. Here are some of the reasons:
Your receiver’s details are incorrect (name, bank account number, phone number, card number etc...
On 7 October 2024, the Payment Services Regulator (PSR) introduced reimbursement rules to make sure banks and other payment firms in the UK treat victims of authorised push payment fraud (or APP fraud) consis...
TransferGo will stop supporting Android 8 and Android 9. What do you need to know?
To make sure our customers have our safest, most capable app, we will stop supporting our app on Android 8 and Android 9. This means our app won't work on devices running Android 8 and Android 9 in the near f...
What is a Politically Exposed Person (PEP)?
As a regulated financial institution, TransferGo is legally required to check whether our customers (or people close to them) hold a prominent public role. These checks are part of how we keep money safe and...
How long does document verification last?
To keep things running smoothly, we might ask for some extra documents or information. We'll give you up to 6 business days to respond. If we don't hear from you within that time, we may need to cancel the tr...
What information do we collect during the registration?
To ensure your money stays safe, we kindly ask for some extra documents to meet the requirements set by HMRC, FCA, and BOL (Bank of Lithuania). If you can provide these documents in advance, it will help make...
How do you keep my money safe? (EU)
Is my money safe in my TransferGo account?We’re not a bank, so we don’t take any risks with your money.This means we don’t need to use financial protection schemes to insure your money, like banks do. (These ...
Quick heads-up—if you're diving into our ‘Invite a Friend’ programme, make sure it's with someone who's genuinely keen on using the service, not just fishing for your personal data or trying to cash in on t...
I haven't received my reward. What should I do?
If you’ve already collected your reward and more than 5 business days have passed but the money is still not in your account, please submit a request here . We’re here to help Monday- Friday, from 7:00 AM to ...
How should I claim my reward?
Once your reward has reached your account, you have 30 days in which to claim it.
To do this, simply log into your TransferGo account and go to the home screen. Then follow these instructions:
Click on ‘Menu...
Why has my account been suspended?
Accounts are usually suspended for one of the following reasons:
The friend you invited already has an account, or you have created multiple accounts yourself
You or your friend were transferring money t...
What is the Invite a Friend program?
Our Invite a Friend programme lets you earn money by inviting friends to use TransferGo.
You earn money every time someone you’ve invited transfers 100 GBP or more (or equivalent in any other currency) after ...
How does the 'Invite a friend programme' work?
Here’s how to invite your friends:
- Open the app and tap the gift icon in the corner
- Copy your invite code or your unique link and share it with your friends
- Wait for the rewards to roll in!
Make sure...