You may need to pay tax if you earn interest, such as capital gains tax. This depends on your country of tax residence and personal financial circumstances. Unfortunately, we cannot provide tax advice.
Is my money protected by the FSCS?
Yes. As Griffin is a UK bank, your funds are protected by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. The FSCS covers eligible deposits of up to £120,000 per deposito...
How do you work with Griffin?
TransferGo provides savings accounts in partnership with Griffin, a UK-regulated bank.Griffin is the banking provider that powers the infrastructure behind your account.You’ll manage your account entirely thr...
What does AER mean?
AER stands for Annual Equivalent Rate. It shows you what the interest rate would be if interest was paid and compounded over a full year. It helps you compare savings accounts easily—even if interest is paid ...
Can the interest rate change?
Yes. The interest rate is variable and may change under two scenarios:If the base rate changes: Your savings account rate will adjust accordingly within 24 hours.If the margin changes:For a rate decrease, you...
What is the interest rate?
The interest rate on your TransferGo savings account is variable and currently set at 3.18% AER (Annual Equivalent Rate).This rate tracks the Bank of England base rate and is set by TransferGo Ltd.The rate is...
What is TransferGo Plus?TransferGo Plus is a subscription for customers with an active PLN TransferGo Account. It starts with a free introductory period, and during that time you earn cashback on qualifying t...
Account statements and receipts
How does it work? Download account statements and transaction receipts directly from your TransferGo Account: ideal for bookkeeping, expense claims, or audit trails.What's included Available for TransferGo Ac...
Who can top up my TransferGo Account?
You can top up your GBP, EUR and PLN balances straight from the app, and there's more than one way to pay.You can also receive money to your GBP, EUR, PLN and USD balances from someone else's bank account, so...
How do I find my IBAN to share with friends?
You can share the IBAN for each of your EUR, GBP, USD or PLN balances.To find them in the app:Go to "Home"Select your EUR, GBP, USD or PLN balance at the top of the pageTap "Receive" to view, copy and share y...
How long does it take to receive money in my TransferGo Account?
The time depends on how the money is sent:Money sent from another TransferGo user with an active multi-currency account (TransferGo-to-TransferGo)Transfers between TransferGo Accounts are designed to be insta...
Why use GoTag?
Faster payments — others can find you instantly, no banking details required.More privacy — share your GoTag instead of personal info.Full control — choose when and whether your profile can be discovered.TipW...
We’ve updated our pricing to provide clearer cost breakdowns, making money transfers more transparent and affordable.
Why Is It Cheaper?
Previously, all payment methods had the same fee, even though card paym...
To which countries can I send money?
We support multiple destinations across Europe, the Americas, Asia & Pacific, Africa & the Middle East. Please check your profile to see all the currencies we offer.Europe Albania, Andorra, Armenia, Austria, ...
How it Works
Making a transfer with TransferGo is easy. All you have to do is: 1. Create an account – Sign up here or download the TransferGo app on iOS, Android, or Huawei. 2. Log in – Access your account. 3. Set up your...
Transfer speeds
Delivery time depends on the option you select:✔ 30 minutes✔ Same-day (end of day)✔ Next working day (by noon)✔ 1 working dayImportant notes:Bank holidays may delay standard transfers to the next working day....
Where can I transfer from?
We only support transfers from Europe to different destinations around the world. Make sure you choose a currency that your receiver’s account can accept.If you send dollars to a Euro account, for example, th...
Pricing
We apply a small FX mark-up on the mid-market rate, keeping our rates among the most competitive.
No hidden fees—the amount you send is exactly what your receiver gets.
Pay the exact amount entered in yo...
It’s very easy for your receivers in Morocco to get the money now. They don’t even need a bank account—because they can pick up the money you send in cash.Here’s how:Once you’ve selected your corridor, amount...
Will receiver see my name as the sender when they receive a transfer?
It depends on which country you're sending to, and on which of our partner banks delivers the money to your receiver's bank.Most of the time, the payment arrives showing TransferGo or the name of our banking ...
Adding a reference in your transfer
When you’re placing your transfer order, you have the option to add a reference for your payment.Here are the steps:Create your transfer orderAdd/select your receiverSet the amount you want to transferSelect ...
Open Banking (Pay by Bank)
What is it?Open Banking lets you pay straight from your bank account, without entering card details.Here’s how it works:Pick Open Banking at checkout.Choose your bank.Approve the payment in your bank app.You’...
Our collecting bank accounts are changing
To ensure your transfers are smooth and secure, we're aligning our operations under our licensed entity, UAB TransferGo Lithuania.Here’s what this means for you: You may notice new bank account details when s...
How to Send a Transfer to Ukraine
Step 1: Set up the transfer details
On the Transfer page, click Change to modify the details.
Under New Transfers, select See all.
Choose:
Your payment method: Card, bank transfer, or BLIK.
How your recip...
Updating the phone number linked to your account is quick and simple:
Log out of your TransferGo account.
Click on "Sign up"
Enter your new phone number.
Provide the email address you used when registering...
How do I verify my identity?
The identity verification is an important measure that helps us keep your money safe and comply with regulations.To do this, simply log into your TransferGo account and go to the home screen. Then follow thes...
How to change language in the TransferGo app
You can switch the app's display language any time from your settings.Go to Home.Tap your initials in the top-left corner.Tap Settings.Tap your current language (shown near the bottom, under Notifications).Ch...
Can I delete a transaction or my transaction history?
You can't delete a single transfer or clear your history. We're required by law to keep a record of every payment you make, even after it's complete. It also helps us keep your account secure.How long we keep...
How to check your chat history
Every conversation you've had with our support team is saved, so you can reopen an old chat any time to check what was said or pick up where you left off.1. Go to your most recent chatGo to Home.Tap your init...
What is the billing address?
Your billing address is the address linked to the card you're paying with for the transfer. It's the address your bank has on record for your card. It's not always the same as where you live now. It's usually...
We care about your experience
We strive to deliver high-quality customer service and meet your expectations. We take all concerns and complaints seriously and work with you to resolve any issues that you rais...
Debit card declined
If you're trying to make a card payment but receive an error message, it means your card issuer has declined the transaction. Don't worry, the money hasn’t been withdrawn from your account. Follow these steps...
How to Add or Update a Receiver for Your Transfers
Managing Your Receivers Made EasyUpdating or adding a receiver is simple—just follow these steps.Before You Begin• Receivers are only visible under the delivery option they were added for (e.g., IBAN, Card).•...
Why I can’t see Ukraine among the receiving countries?
We send from and to over 60 different country combinations. You can check the full list here.
For those with Russian and Belarusian citizenship wishing to send money to Ukraine, we need to see their Perman...
My transfer is rejected, but I can’t change the details myself. How can I fix this?
If your transfer got rejected and you see that it’s currently suspended, you might be able to correct the details of your transfer yourself.
However, in some cases, correcting the details on your own won’t be...
My transfer got rejected. Can I correct my receiver's details?
Sometimes, the transfers that you send might get rejected by the receiver’s bank. Here are some of the reasons:
Your receiver’s details are incorrect (name, bank account number, phone number, card number etc...
On 7 October 2024, the Payment Services Regulator (PSR) introduced reimbursement rules to make sure banks and other payment firms in the UK treat victims of authorised push payment fraud (or APP fraud) consis...
Sign in with a passkey
A. Sign in with a passkey
Use your fingerprint, face, or device PIN to log in — no password needed.
📱 Mobile app only — iOS & Android
What is a passkey?A passkey lets you sign in to TransferGo the same way yo...
TransferGo will stop supporting Android 8 and Android 9. What do you need to know?
To make sure our customers have our safest, most capable app, we will stop supporting our app on Android 8 and Android 9. This means our app won't work on devices running Android 8 and Android 9 in the near f...
What is a Politically Exposed Person (PEP)?
As a regulated financial institution, TransferGo is legally required to check whether our customers (or people close to them) hold a prominent public role. These checks are part of how we keep money safe and...
How long does document verification last?
To keep things running smoothly, we might ask for some extra documents or information. We'll give you up to 6 business days to respond. If we don't hear from you within that time, we may need to cancel the tr...
What information do we collect during the registration?
To ensure your money stays safe, we kindly ask for some extra documents to meet the requirements set by HMRC, FCA, and BOL (Bank of Lithuania). If you can provide these documents in advance, it will help make...
Quick heads-up—if you're diving into our ‘Invite a Friend’ programme, make sure it's with someone who's genuinely keen on using the service, not just fishing for your personal data or trying to cash in on t...
I haven't received my reward. What should I do?
If you’ve already collected your reward and more than 5 business days have passed but the money is still not in your account, please submit a request here . We’re here to help Monday- Friday, from 7:00 AM to ...
How should I claim my reward?
Once your reward has reached your account, you have 30 days in which to claim it.
To do this, simply log into your TransferGo account and go to the home screen. Then follow these instructions:
Click on ‘Menu...
Why has my account been suspended?
Accounts are usually suspended for one of the following reasons:
The friend you invited already has an account, or you have created multiple accounts yourself
You or your friend were transferring money t...
What is the Invite a Friend program?
Our Invite a Friend programme lets you earn money by inviting friends to use TransferGo.
You earn money every time someone you’ve invited transfers 100 GBP or more (or equivalent in any other currency) after ...
How does the 'Invite a friend programme' work?
Here’s how to invite your friends:
- Open the app and tap the gift icon in the corner
- Copy your invite code or your unique link and share it with your friends
- Wait for the rewards to roll in!
Make sure...