Support

TransferGo: What we do

  • How our pricing works

      We recently started using a more transparent pricing model that openly reflects our partner costs. This allows our customers to choose money transfers that are a little more intricate, but also more afford...

  • How it Works

    Making a transfer with TransferGo is easy. All you have to do is: Create a profile here, or download the TransferGo iOS app, Android app, or Huawei App. Sign in to your profile. Order a transfer, providin...

  • Transfer speeds

    From the moment you pay in, we will deliver your money to your receiver in: 1 working day End of the same day from when you created the transfer The next working day, until noon In 30 minutes It all depends...

  • Supported Countries

    TransferGo operates in 63 countries. You can find all of them below:  Sending from Currency   Receiving Currency (-ies) Austria Belgium Croatia Cyprus Czech Republic Denmark Estonia Finland Fran...

  • Pricing

    TransferGo has a small FX mark-up on the mid-market rate. Our rates are always amongst the most favorable on the market. All fees are included in the amount your receiver gets. You don’t need to send any extr...

  • When will my receiver get the money?

    When sending to a debit/credit card, your receiver will get the money based on the delivery option you chose. If the money didn’t reach your receiver in the promised time, please get in touch with our Custome...

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How to make a transfer

  • Ordering a transfer

    To order a transfer, just log into your TransferGo profile and follow these easy steps: Transfer details Select the ‘Sending from’ and ‘Receiving in’ countries, and enter the amount you want to transfer. Yo...

  • Send Cash to Morocco quickly and easily

    It’s very easy for your receivers in Morocco to get the money now. They don’t even need a bank account—because they can pick up the money you send in cash. Here’s how: Once you’ve selected your corridor, amou...

  • Limits for Paying to a debit/credit card

    When sending money to a debit/credit card, please keep in mind that you can only send up to 2500 USD per transaction.

  • ABA

    ABA routing number is a 9-digit number (eg. for example 346789239) used by banks to identify specific financial institutions within the United States. The ABA number is not always the same as the routing numb...

  • Routing Number

    The routing number is sometimes referred to as a routing transit number (RTN) and is a nine-digit number used to identify a financial institution in a transaction. Usually, routing numbers are printed at the ...

  • SEPA Transfer

    SEPA (the Single Euro Payments Area) is the transfer format for cross-border Euro bank transfers within the EU and eurozone. It shouldn’t cost you any more than a regular local transfer fee and it may take fr...

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Personal & Business Account Support

  • I want to change my phone number

    It’s now really easy to change the phone number linked to your account. Simply: Log out of your account Enter your new phone number Enter the old email address you used when you first registered with Transfe...

  • How do I verify my identity?

      The identity verification is an important measure that helps us keep your money safe and comply with regulations. To do this, simply log into your TransferGo account and go to the home screen. Then follow t...

  • How do I set up a profile?

    Registering your account is easy and quick, you'll just need to follow these steps: Enter your phone number and the 6 digit verification code we've sent via SMS Create a 4 digit passcode (you'll need to reme...

  • Can I Have More than One Account?

    You can only have one personal account.    But don’t worry, business users—you can have both a business account and a personal account at the same time. Opening multiple personal accounts can delay payments a...

  • How do I edit my personal details?

    You can change your email address and current address by yourself. Here’s how you can do that:   - Log in to your account - Click on your name in the top corner - Select ‘Settings’ - Enter the new details in ...

  • How do I use my promo code?

    Before you use your promo code, make sure you have it in front of you or it's copied so you can paste it in when you need to.   Then all you have to do is follow these easy steps: Go to the 'Send money' scre...

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Troubleshooting

  • Why I can’t see Ukraine among the receiving countries?

      We send from and to over 60 different country combinations. You can check the full list here. For those with Russian and Belarusian citizenship wishing to send money to Ukraine, we need to see their Perman...

  • My transfer is rejected, but I can’t change the details myself. How can I fix this?

    If your transfer got rejected and you see that it’s currently suspended, you might be able to correct the details of your transfer yourself. However, in some cases, correcting the details on your own won’t be...

  • My transfer got rejected. Can I correct my receiver's details?

    Sometimes, the transfers that you send might get rejected by the receiver’s bank. Here are some of the reasons: Your receiver’s details are incorrect (name, bank account number, phone number, card number etc...

  • I can't log in

    If you can't log in to your account, try the following steps: Open your TransferGo app and enter your current phone number Enter the email address you used when creating your account If all your details are...

  • I can’t access my email address anymore

    Please keep in mind that these steps apply only if you cannot access your old email address and you cannot change the phone number yourself. Changed your phone number? To...

  • I'm unable to verify my identity

    If you’re waiting for the identity verification result, please keep in mind that the process might take up to one hour. If your verification was unsuccessful, please try again and check to see that your pictu...

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Security and privacy

  • TransferGo will stop supporting iOS 14. What do you need to know?

    To make sure our customers have our safest, most capable app, we will stop supporting our iOS app on iOS 14. This means our app won't work on iOS 14 phones in the near future. Here's what you need to know: * ...

  • TransferGo will stop supporting Android 5, 6 and 7. What do you need to know?

    At TransferGo, we are committed to ensuring the best possible experience for our users. To achieve this, we will be discontinuing support for Android versions 5, 6, and 7. This update is intended to provide y...

  • How do you keep my money safe? (EU)

    Is my money safe in my TransferGo account? We’re not a bank, so we don’t take any risks with your money.  This means we don’t need to use financial protection schemes to insure your money, like banks do. (The...

  • TransferGo will stop supporting iOS 13. What do you need to know?

    To make sure our customers have our safest, most capable app, we will stop supporting our iOS app on iOS 13. This means our app won't work on iOS 13 phones in the near future. Here's what you need to know: * ...

  • My bank gets suspicious when I try to pay in to TransferGo. Why?

    Online fraud is on the rise. Banks and Fintechs are working hard to keep your money safe—and sometimes, that means asking a few more questions. Some British banks have recently been forced to introduce a ‘Con...

  • How to protect yourself from fraud

    Online money transfers are an amazing way to get money where it needs to go. And like anything popular, it attracts scammers. Here are a few simple steps to help you keep your money safe online. Be private- O...

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Invite and earn

  • Staying Safe: Navigating Our Referral Program

      Quick heads-up—if you're diving into our ‘Invite a Friend’ programme, make sure it's with someone who's genuinely keen on using the service, not just fishing for your personal data or trying to cash in on t...

  • I haven't received my reward. What should I do?

    If you’ve already collected your reward and more than 5 business days have passed but the money is still not in your account, please reach out to our Customer Support team so they can help you. They’re here t...

  • How should I claim my reward?

    Once your reward has reached your account, you have 30 days in which to claim it. To do this, simply log into your TransferGo account and go to the home screen. Then follow these instructions: Click on ‘Menu...

  • Why has my account been suspended?

      Accounts are usually suspended for one of the following reasons: The friend you invited already has an account, or you have created multiple accounts yourself You or your friend were transferring money t...

  • What is the Invite a Friend program?

    Our Invite a Friend programme lets you earn money by inviting friends to use TransferGo. You earn money every time someone you’ve invited transfers 100 GBP or more (or equivalent in any other currency) after ...

  • How does the 'Invite a friend programme' work?

    Here’s how to invite your friends:   - Open the app and tap the gift icon in the corner - Copy your invite code or your unique link and share it with your friends - Wait for the rewards to roll in!  Make sure...

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