Hey, how can we help you?

To order a transfer, just log into your TransferGo profile and follow these easy steps:

1. Transfer details

Select the ‘Sending from’ and ‘Receiving in’ countries, and enter the amount you want to transfer. You can send an international or a local transfer.

You also have to choose the delivery option.

Click on ‘Continue’.

     2. Receiver details

Click on ‘Send to a new receiver’. Please make sure that you give the real, full name of your receiver and the right account details.

Click ‘Continue’.

You’ll always be asked to provide the full name and surname of your receiver, or the company name if you’re sending money to a business.

Depending on which country you’re making your transfer to, you may be asked to provide the following bank details:

        3. Review

Please review the details you provided. If you want your receiver to be notified about the completed transfer, check the ‘Tell the receiver by email’ checkbox and provide your receiver's email address. 

Click 'Confirm Details'.

       4. Pay in

To complete your transfer choose either of the following:

• ‘Bank transfer’

If you choose this method, you will have to make a local transfer to our TransferGo account, using the banking details provided. Please make sure to add your ‘Unique Client number’ as a reference in that payment.

After ordering a new transfer, you have a limited time to make your deposit to TransferGo. Don’t worry: if it expires, you can always create a new transfer*.

• ‘Debit or Credit card’

If you choose this payment method, you will have to use your own debit or credit card, fill in the required details and click on the ‘Pay in’ button. Please keep in mind that we only accept ‘Visa’ or ‘Mastercard’ and your transfer must meet our requirements.

We'll send you an email after sending the money to your receiver. You can also check your transfer status on the timeline in your profile.

* Orders made the day before or during a weekend/bank holiday expire on the next working day at 9:00 GMT (orders from the UK) or 13:00 GMT (other countries) if not funded. On other days they expire within 24 hours (+12h for Fidor incoming bank account).

The identity verification is an important measure that helps us keep your money safe and comply with regulations.

You will be asked to verify your identity if:

• Your first transfer order is 900 GBP or more
• You're sending your second transfer order

To do this, simply log into your TransferGo account and go to the home screen. Then follow these instructions:

• Click on ‘Menu’ (the three lines in the top left corner)
• Click on ‘Verification’ and then on ‘Identity’
• Select ‘issuing country’ of your identity document

Once you reach this step, make sure to upload one of these documents:

• Passport
• National ID card issued in the EU/EEA (Plastic only)
• Driving licence issued in the United Kingdom or Turkey. Unfortunately, we can't accept driving licences issued in any other country.
• Residence permit

Passport containing:  • Your full name, date of birth and other details  • Valid expiration date  • Full MRZ code	ID Card / Driving License / Residence Permit containing:  • Your full name, date of birth and other details  • Valid expiration date *Please upload both sides
You’ll be able to upload scanned pictures of the document from your computer or use your mobile to take photos. Please make sure that the uploaded picture is of good quality, in colour, and with all details clearly visible.

After you upload the pictures of your identity document, you will need to take a selfie.

When prompted, allow your camera to take pictures. 

Then take a picture of yourself using your front mobile or computer camera. Please make sure your face is clearly visible (sometimes, we might ask you to take a selfie holding the ID document).

For security reasons, we cannot accept any ID documents via email.

We reserve the right to request additional documents even if you don’t reach one of the thresholds mentioned above. In some cases, we may ask you to upload a video of yourself. These measures allow us to protect our customers better from fraud.

Haven’t received your account verification SMS? Using the email address you signed up with, please email us at hello@transfergo.com with the following information: 

If you’ve changed phone number, please provide both your old number and your new number. We’ll make the changes to your account. 

If you’ve changed phone number and don’t remember the old one, don’t worry – just provide your new phone number,  your name, last name, date of birth and information about the last transaction such as date and amount you sent. 

If the number associated with your account is correct but you haven’t received the SMS, please provide your full phone number, including the country code.