We care about your experience
We strive to deliver high-quality customer service and meet your expectations. We take all concerns and complaints seriously and work with you to resolve any issues that you rais...
Debit card declined
If you're trying to make a card payment but receive an error message, it means your card issuer has declined the transaction. Don't worry, the money hasn’t been withdrawn from your account. Follow these steps...
How to Add or Update a Receiver for Your Transfers
Managing Your Receivers Made EasyUpdating or adding a receiver is simple—just follow these steps.Before You Begin• Receivers are only visible under the delivery option they were added for (e.g., IBAN, Card).•...
Why I can’t see Ukraine among the receiving countries?
We send from and to over 60 different country combinations. You can check the full list here.
For those with Russian and Belarusian citizenship wishing to send money to Ukraine, we need to see their Perman...
My transfer is rejected, but I can’t change the details myself. How can I fix this?
If your transfer got rejected and you see that it’s currently suspended, you might be able to correct the details of your transfer yourself.
However, in some cases, correcting the details on your own won’t be...
My transfer got rejected. Can I correct my receiver's details?
Sometimes, the transfers that you send might get rejected by the receiver’s bank. Here are some of the reasons:
Your receiver’s details are incorrect (name, bank account number, phone number, card number etc...
I can't log in
If you’re unable to log in to your TransferGo account, follow these steps to regain access:
Step 1: Verify Your Login Details
Open the TransferGo app and enter your current phone number.
Tick the checkbox to...
I can’t access my email address anymore
Please keep in mind that these steps apply only if you cannot access your old email address and you cannot change the phone number yourself.
Changed your phone number?
To...
I'm unable to verify my identity
If you’re waiting for the identity verification result, please keep in mind that the process might take up to one hour. If your verification was unsuccessful, please try again and check to see that your pictu...
My local transfer hasn't reached TransferGo yet. What should I do?
If you sent us a deposit via a local transfer, you shouldn’t worry if you don’t see the money in your TransferGo account immediately. It can take longer for bank transfers to be processed:
if you sent a loca...
I don’t have online banking. How can I send money?
If you don’t have online banking, you can go to your local bank branch and ask them to transfer the money to a TransferGo bank account. We’ll then send this money on to your receiver.
First, you need to cre...
I received confirmation, but the money hasn’t arrived
Depending on the bank of your receiver, it may take them a few hours to process the payment.
What does this mean?
In some cases, this means that there is a delay from the time you received a notification f...