My transfer is rejected, but I can’t change the details myself. How can I fix this?
If your transfer got rejected and you see that it’s currently suspended,...
My transfer got rejected. Can I correct my receiver's details?
Sometimes, the transfers that you send might get rejected by the receive...
I can't log in
If you can't log in to your account, try the following steps:
Open your...
I can’t access my email address anymore
Please keep in mind that these steps apply only if you cannot...
I'm unable to verify my proof of address
If you’re waiting for the address verification result, please keep in mi...
I'm unable to verify my identity
If you’re waiting for the identity verification result, please keep in m...
My local transfer hasn't reached TransferGo yet. What should I do?
If you sent us a deposit via a local transfer, you shouldn’t worry if yo...
Debit card declined
Trying to make a card payment but see an error message? This means that ...
I don’t have online banking. How can I send money?
If you don’t have online banking, you can go to your local bank branch a...
I received confirmation, but the money hasn’t arrived
Depending on the bank of your receiver, it may take them a few hours to ...