If you're trying to make a card payment but receive an error message, it means your card issuer has declined the transaction. Don't worry, the money hasn’t been withdrawn from your account. Follow these steps to resolve the issue:
1. Check for Location Issues
If you’re abroad, let your bank know your current location. Banks may block payments from unfamiliar regions for security reasons.
2. Verify Your Card Balance
Ensure that your payment doesn’t exceed your card’s limit. Check both the available balance and any restrictions set by your bank.
3. Confirm Payment Requests
Some banks require you to confirm payments via SMS or an app. If prompted, make sure to approve the transaction.
4. Check Your Card’s Validity
Ensure your card is still active. Expired or deactivated cards will not be processed.
5. Test Your Internet Connection
A weak or intermittent internet connection can disrupt the payment process. Check your connection to ensure it’s stable.
6. Wait and Retry
If you've used your card recently, the bank may temporarily block further payments. Try again after a short wait.
7. Switch Payment Method
Try switching from your app to the website (or vice versa). Sometimes changing the platform can resolve issues.
8. Re-add Your Card
Delete your card from your account, then add it again. You can do this in the ‘Cards’ section of your profile.
Still Having Trouble?
If these steps don’t work, contact your bank directly. They will provide specific details about why the payment was declined.