On 7 October 2024, the Payment Services Regulator (PSR) introduced reimbursement rules to make sure banks and other payment firms in the UK treat victims of authorised push payment fraud (or APP fraud) consis...
TransferGo will stop supporting Android 8 and Android 9. What do you need to know?
To make sure our customers have our safest, most capable app, we will stop supporting our app on Android 8 and Android 9. This means our app won't work on devices running Android 8 and Android 9 in the near f...
What is a Politically Exposed Person (PEP)?
As a regulated financial institution, TransferGo is legally required to check whether our customers (or people close to them) hold a prominent public role. These checks are part of how we keep money safe and...
How long does document verification last?
To keep things running smoothly, we might ask for some extra documents or information. We'll give you up to 6 business days to respond. If we don't hear from you within that time, we may need to cancel the tr...
What information do we collect during the registration?
To ensure your money stays safe, we kindly ask for some extra documents to meet the requirements set by HMRC, FCA, and BOL (Bank of Lithuania). If you can provide these documents in advance, it will help make...
How do you keep my money safe? (EU)
Is my money safe in my TransferGo account?We’re not a bank, so we don’t take any risks with your money.This means we don’t need to use financial protection schemes to insure your money, like banks do. (These ...
TransferGo will stop supporting iOS 15. What do you need to know?
To make sure our customers have our safest, most capable app, we will stop supporting our iOS app on iOS 15. This means our app won't work on iOS 15 phones from January 12th, 2026. Here's what you need to kno...
My bank gets suspicious when I try to pay in to TransferGo. Why?
Online fraud is on the rise. Banks and Fintechs are working hard to keep your money safe—and sometimes, that means asking a few more questions.
Some British banks have recently been forced to introduce a ‘Con...
How to protect yourself from fraud
Online money transfers are an amazing way to get money where it needs to go. And like anything popular, it attracts scammers.
Here are a few simple steps to help you keep your money safe online.
Be private- O...
How do you keep my money safe? (UK)
Is my money safe in my TransferGo account?We’re not a bank, so we don’t take any risks with your money.This means we don’t need to use financial protection schemes to insure your money, like banks do. (These ...
Documents and why we need them
We ask you for additional documents so that we can comply with HMRC, FCA, and BOL (Bank of Lithuania) regulations, and keep your money safe. Providing them in advance will make your transfers even more straig...
Source of wealth/funds documents
A source wealth/ funds review is an important anti-fraud measure that helps us ensure the safety of your money and comply with HMRC and FCA regulations, as well as regulations from the Bank of Lithuania (BOL)...
Can I trust TransferGo with my money?
The short answer is: absolutely!TransferGo is an Authorised Electronic Money Institution (EMI) authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 (EMRs) and the Pa...
Proof of Payment Document
We may sometimes ask you for additional confirmation when we receive your transfer without your name and surname visible in the payment information provided by your bank. In such cases we need to see proof of...
Acceptable identity documents
The identity review is an important anti-fraud measure that helps us to ensure the safety of your money and to comply with HMRC and FCA regulations, as well as with regulations coming from the Bank of Lithuan...
What is the minimum age to use TransferGo?
In order to open and use your TransferGo account, you need to be at least 18 years old. If you open an account prior to this age, your profile will be deactivated but feel free to register with us once you're...
How to provide proof of payment
Proof of payment documents help us connect the person ordering a transaction to the bank account funding it.
This allows us to comply with HMRC and FCA regulations, as well as with regulations coming from th...
Contact us
Need help? Feel free to chat with us in the app or log into your account on the web and check out the help section. Our English Customer Support team is here to help from Monday to Sunday, 06:00–15:00 UTC.You...