On 7 October 2024, the Payment Services Regulator (PSR) introduced reimbursement rules to make sure banks and other payment firms in the UK treat victims of authorised push payment fraud (or APP fraud) consis...
Support Lines for Nigeria, Ghana and the Philippines
Sending money to Nigeria, Ghana, or the Philippines? We’ve got your back! We know how important it is to have help when you need it, so we’ve made it easy to get in touch. Below, you’ll find the customer supp...
How do you keep my money safe? (EU)
Is my money safe in my TransferGo account?
We’re not a bank, so we don’t take any risks with your money.
This means we don’t need to use financial protection schemes to insure your money, like banks do. (The...
TransferGo will stop supporting iOS 13. What do you need to know?
To make sure our customers have our safest, most capable app, we will stop supporting our iOS app on iOS 13. This means our app won't work on iOS 13 phones in the near future. Here's what you need to know:
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My bank gets suspicious when I try to pay in to TransferGo. Why?
Online fraud is on the rise. Banks and Fintechs are working hard to keep your money safe—and sometimes, that means asking a few more questions.
Some British banks have recently been forced to introduce a ‘Con...
How to protect yourself from fraud
Online money transfers are an amazing way to get money where it needs to go. And like anything popular, it attracts scammers.
Here are a few simple steps to help you keep your money safe online.
Be private- O...
How do you keep my money safe? (UK)
Is my money safe in my TransferGo account?
We’re not a bank, so we don’t take any risks with your money.
This means we don’t need to use financial protection schemes to insure your money, like banks do. (The...
Documents and why we need them
We ask you for additional documents so that we can comply with HMRC, FCA, and BOL (Bank of Lithuania) regulations, and keep your money safe. Providing them in advance will make your transfers even more straig...
Proof of Funds Documents
A proof of funds review is an important anti-fraud measure that helps us to ensure the safety of your money and to comply with HMRC and FCA regulations, as well as with regulations coming from the Bank of Lit...
Can I trust TransferGo with my money?
The short answer is: absolutely!
TransferGo Ltd is a registered payment service provider. We are supervised by HM Revenue & Customs (HMRC) under Money Laundering Regulations 12667079, and regulated by the UK...
Proof of Payment Document
We may sometimes ask you for additional confirmation when we receive your transfer without your name and surname visible in the payment information provided by your bank. In such cases we need to see proof of...
Acceptable identity documents
The identity review is an important anti-fraud measure that helps us to ensure the safety of your money and to comply with HMRC and FCA regulations, as well as with regulations coming from the Bank of Lithuan...
What is the minimum age to use TransferGo?
In order to open and use your TransferGo account, you need to be at least 18 years old. If you open an account prior to this age, your profile will be deactivated but feel free to register with us once you're...
How to provide proof of payment
Proof of payment documents help us connect the person ordering a transaction to the bank account funding it.
This allows us to comply with HMRC and FCA regulations, as well as with regulations coming from th...
Contact us
If you have any problems at all, please submit a request and our Customer Support team will help you out. Our English Customer Support team is here to help Monday - Friday 9:00 to 20:00 (GMT+3), and on Saturd...