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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

How to protect yourself from fraud

Online money transfers are an amazing way to get money where it needs to go. And like anything popular, it attracts scammers.

Here are a few simple steps to help you keep your money safe online.

Be private
- Only share your personal details with people you know and trust
- Don’t share your card number along with the CVV (the security code on the back) with strangers
- Never share your TransferGo account login details with anyone

Be secure
- If you're using a public computer, never save your details and make sure you log out
- Keep the software on your own computer up to date
- Use antivirus and/or anti-malware software (and make sure it's legit!)
- Never click on any suspicious links

Be vigilant
- We will NEVER ask for your card number over the phone
- We will NEVER ask for your pin, passcode or password over the phone or by email
- We will NEVER ask you to authorise a payment from your bank account to a new, ‘safe’ account
- A trustworthy seller/buyer will never ask you how much money you have in your account
- Look for signs of certification and regulation whenever you buy or sell online

And whatever happens, always ask yourself: Is this offer too good to be true? Is the person I’m speaking with really who they say they are? Am I being pressured into making a payment?

Rest assured: we’re constantly monitoring our security and on the look out for fraud—so you can keep making secure transfers to the people you love.

Your happiness team:

Marta

Andzej

Justina

Victoria

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