Documents and why we need them

Alexandra C.

Updated 20 March 2023 13:38

We ask you for additional documents so that we can comply with HMRC, FCA, and BOL (Bank of Lithuania) regulations, and keep your money safe. Providing them in advance will make your transfers even more straightforward. Our Customer Support Team will support you with this process.

Document type	Required when...	Frequency	How to provide it
ID	1) You order your second transfer 2) Your first transfer is for a large amount 3) Your first transfer is made to one of the following countries: Bangladesh, Nepal, Uruguay, Ghana, Myanmar, Pakistan, Ethiopia, India, Nigeria or Ukraine.	A one-off procedure until the document expires	Upload in the activity feed
Proof of address	You’ve passed selfie or ID verification and you send a large amount of money	Usually once a year	Upload in the activity feed or send it to us*
Proof of funds	You transfer larger amounts of money	Decided on a case-by-case basis	Send it directly to us*

Please note that if we ask for both proofs of ID and proof of address, these need to be two separate documents.

* We can only check your documents from Monday to Friday (07:00 to 18:00 BST), excluding bank holidays. You can send your documents via submitting a request, otherwise, our Customer Support representative will be in touch to help you out.

We reserve the right to request additional documents for reasons other than those mentioned above. These measures allow us to protect our customers from fraud, and payment depends on these measures being followed.

All the documents you send us are entirely safe: we store them in a private, secure data centre that can only be accessed by our trained staff via a 2-factor authentication panel.

Feel free to contact Customer Support if you’re sending large amounts and want to check the details of the verification process in advance.

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