Fully authorised by the FCA and HMRC as a payments institution. Learn more

HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

Phone

Contact us by phone during our working hours

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Documents and why we need them

To ensure the safety of your money and to comply with HMRC and FCA regulations, we will ask you to provide additional documents. Providing your documents in advance will help you to avoid any delays in your transfer. Our Customer Support Team will assist you during this process.

Document type

Regulations

Frequency

Ways to provide

ID

On your second transfer or if your first transfer exceeds or equals 900 GBP*

A one-off procedure until the document expires**

Upload in the activity feed

Proof of address

The transfer is equal to or exceeds 3500 GBP* or you reach this limit in multiple transfers in 3 months.

Usually once in a year.**

Upload in the activity feed or send it to us***

Proof of funds

The transfer is equal to or exceeds 6500 GBP* or you reach 13,000 GBP* in multiple transfers in total.

Every time you send 6500 GBP* or more

Send it directly to us***

* Or the equivalent in another currency.

** Please note that we need two separate documents when both ID and address are required.

*** Please be aware that we can only check your documents from Monday to Friday (7 am to 4 pm GMT), excluding bank holidays. You can send your documents to hello@transfergo.com, otherwise our Customer Support representative will contact you to provide any help you need.

We reserve the right to request additional documents even if you don’t reach one of the mentioned thresholds. These measures exist to allow us to protect our customers better from fraud.

Your happiness team:

Marta

Andzej

Justina

Victoria

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