We recently started using a more transparent pricing model that openly reflects our partner costs.
This allows our customers to choose money transfers that are a little more intricate, but also more affordable—while showing them exactly how much it costs for us to collect and payout money by different means.
Why the change? To give our users the chance to make savings with a bit of extra effort.
We’re rolling it out in a few select markets before we expand it further.
How is it cheaper?
All payment methods used to cost the same with TransferGo—even though card payments cost TransferGo a lot more than bank transfers. As a result, we had only a hand-full of users trying bank-to-bank transfers, as they couldn’t benefit from their lower costs.
Now, we still offer those card-to-card payments for the same low fees.
But we also give them access to those even cheaper bank transfers—passing the savings directly on to them.
Why are card payments more expensive?
Card payments are wonderfully fast and convenient. But it takes a whole lot of infrastructure, organising and licensing to make this kind of speed and convenience happen—which makes our partner costs go up.
As a result, card payments have a different exchange rate, which is outside our control. Also, our partner fees include a percentage on top of a fixed fee. So if you’re sending 1,000 EUR, our partner fees will be higher than if you’re sending 100 EUR.
For bank transfers, we use a fixed fee structure and consolidate smaller amounts into a single lump sum, which gets us the most competitive exchange rates. By minimising the costs at every stage of the transfer, we only need to charge a few cents to cover the costs.
That’s why we suggest using bank-to-bank transfers for larger sums, and card-to-card payments with smaller sums that you want to send in seconds.
How do I know which transfer to choose?
One of our guiding principles is to be honest and transparent with you.
This new pricing structure makes it clear what you’re paying for—as well as which transfers are best for your particular situation.
That’s why you’ll see ‘Recommended’ and ‘Best value’ labels on payment methods you choose.
We also offer other payment methods in specific countries, such as cash payouts. Whatever the variations, bank to bank transfers are always the cheapest.
Was this the right thing to do?
We’ve given our customers more control over their transfers, passing on our savings to them where possible. We’ve also made our options more transparent than before.
Whatever the combination, we always try to offer the best rates on the market—and make our customers’ hard-earned money go further.
Change is always tricky, but we believe these changes make good on our promise to provide fairer financial services to our customers.