To order a transfer, just log into your TransferGo profile and follow these easy steps:
Transfer details
Select the ‘Sending from’ and ‘Receiving in’ countries, and enter the amount you want to transfer. Yo...
Send Cash to Morocco quickly and easily
It’s very easy for your receivers in Morocco to get the money now. They don’t even need a bank account—because they can pick up the money you send in cash.
Here’s how:
Once you’ve selected your corridor, amou...
What is an IBAN and How to Use It?
What is an IBAN?An IBAN (International Bank Account Number) is a unique code used to identify your bank account in international financial transactions. It ensures that banks can correctly and quickly process...
Limits for Paying to a debit/credit card
When sending money to a debit/credit card, please keep in mind that you can only send up to 2500 USD per transaction.
ABA
ABA routing number is a 9-digit number (eg. for example 346789239) used by banks to identify specific financial institutions within the United States. The ABA number is not always the same as the routing numb...
Routing Number
The routing number is sometimes referred to as a routing transit number (RTN) and is a nine-digit number used to identify a financial institution in a transaction. Usually, routing numbers are printed at the ...
SEPA Transfer
SEPA (the Single Euro Payments Area) is the transfer format for cross-border Euro bank transfers within the EU and eurozone. It shouldn’t cost you any more than a regular local transfer fee and it may take fr...
SWIFT/BIC
SWIFT/BIC is a standard format of Business Identifier Codes approved by the ISO. It usually consists of 8–11 characters, for example BARCGB22. Your receiver may find it via his/her online banking service or o...
Credit card fees
Your bank may apply additional fees to credit card payments. This usually happens when your bank treats the use of our service as a cash transaction rather than a purchase transaction. These are bank fees tha...
Paying with a Debit or Credit Card
How can I pay with a debit/credit card?
- Select ‘Debit or credit card’ as your payment method
- Enter your card details
- Click ‘Pay (amount)’
Make sure that:
- You have enabled online purchases on yo...
What does sending money to debit/credit cards mean?
With sending to debit/credit cards, you have the possibility to send money to your receivers using only their full name and card information.
To send money to debit/credit cards, you will have to follow the...
Accepted Cards and Limits
Currently, we accept Visa and Mastercard debit and credit cards (in GBP, EUR, PLN, NOK, SEK, and DKK) with a limit of 10,000.00 GBP* for our Standard delivery option.
Please note that we can‘t accept pre-pai...
Paying by Bank Transfer
How can I pay for my money transfer via bank transfer?
- When creating a transfer order, select ‘Bank transfer’ in the ‘Choose how to pay’ section
- You’ll see TransferGo’s bank account details in the last...
Paying from someone else’s bank account
Please ensure you are always paying from your own personal bank account.If you've paid from someone else's account, this is the easiest way to solve the issue and send the money:
ask the account holder to cr...
Paying from a Joint Account
You might prefer to make a payment from your joint account. We will sometimes ask you to prove that your account is joint—for example, a copy of your bank statement with the name of your bank, the names of bo...
What does sending money to a phone number mean?
With sending money to phone numbers , you have the possibility to send money to your receivers using only their full name and phone number. It’s that easy!
To send money to a phone number, you will have to ...
What should my receiver do?
If you’ve sent money to your receiver using their phone number, we will send them an SMS to the phone number you provided during ordering your transfer.
The SMS has a link on which they have to click in ord...
Check Your Transfer Status
To check your transfer status in your own profile, click on the ‘Home’ button. Your transfers will be marked as either ‘In progress’ or ‘Completed’.
‘In progress’ transfers have 2 statuses:
‘Awaiting pa...
Cancelling the Transfer
If you want to cancel your transfer, just choose the order you want to cancel and click on ‘Cancel order’ and then on ‘Yes, Cancel’.
Please note, you cannot cancel an order yourself if:
Your payment has a...
I want a refund
If you happen to change your mind about a transfer you’ve just ordered and if the money hasn’t been transferred yet, you can get a refund.
To do so, you will need to contact our Customer Support team and th...