If you want to cancel your transfer, just choose the order you want to cancel and click on ‘Cancel order’ and then on ‘Yes, Cancel’.
Please note, you cannot cancel an order yourself if:
- Your payment has already reached us;
- Your payment has already been processed.
Please get in touch with our Customer Support team if you need to. They’re here to help Monday- Friday, from 7:00 AM to 18:00 PM BST.
If you create an order and change your mind before sending us the payment, there’s no need to worry: incomplete orders expire automatically. If in doubt, give us a call.
Articles in this section
- Ordering a transfer
- My transfer got rejected. Can I correct my receiver's details?
- How it Works
- Check Your Transfer Status
- How do I use my promo code?
- Cancelling the Transfer
- I want a refund
- Sending limits
- I received confirmation, but the money hasn’t arrived
- How Long Does a Transfer Take to Arrive?