If you want to cancel your transfer, just choose the order you want to cancel and click on the ‘X’ in the upper right-hand corner of the active order.
Please note, you cannot cancel an order yourself if:
- your payment has already reached us;
- the debit/credit card payment wasn't successful.
Do get in touch with our Customer Support team if you need to. They’re here to help Monday Friday, 0700 to 1600 GMT.
If you create an order and change your mind before sending us the payment, there’s no need to worry: incomplete orders expire automatically. If in doubt, give us a call.