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Cancelling the Transfer

Alexandra C.
Alexandra C.
  • Updated

If you want to cancel your transfer, just choose the order you want to cancel and click on ‘Cancel order’ and then on ‘Yes, Cancel’.

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Please note, you cannot cancel an order yourself if:

 

  • Your payment has already reached us; 
  • Your payment has already been processed.

 

Please get in touch with our Customer Support team if you need to. They’re here to help Monday- Friday, from 7:00 AM to 18:00 PM BST.

 

If you create an order and change your mind before sending us the payment, there’s no need to worry: incomplete orders expire automatically. If in doubt, give us a call.