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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

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Contact us by phone during our working hours

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Check Your Transfer Status

You can check your transfer status in your ‘Transfers’ tab. All your transfers will be divided in two groups: 'Pending' and 'Completed'. The 'Pending' tab has two options:

Waiting for payment: we haven’t received your money yet. But don't worry: payments can reach us and be processed at different speeds. Online bank payments can take a full working day to arrive. Card payments should only take a few minutes.

Money received: we've received your money and are currently processing the payment.

After we send the money to your receiver, your payment status will change to 'Completed'.

If we don't get your payment on time, your order will expire.

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