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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

Phone

Contact us by phone during our working hours

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Check Your Transfer Status

You can check on transfer status in your ‘Activity feed’, at the bottom of the transfer card. There are four phases:

Waiting for deposit: we haven’t received your money yet, please make sure you made the transfer or, if you used a debit card, please check your debit card statement.

Waiting for verification: the amount of money you’re sending needs extra security and to comply with regulations you must send us a picture of your ID or proof of address.

Processing payment: we've received your money and are currently processing the payment to your recipient.

Completed, we've sent the money to your recipient.

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