How do I verify my identity?

The identity verification is an important measure that helps us keep your money safe and comply with regulations.

To do this, simply log into your TransferGo account and go to the home screen. Then follow these instructions:

• Click on ‘Menu’ (the three lines in the top left corner)
• Click on ‘Verification’ and then on ‘Identity’
• Select ‘issuing country’ of your identity document

Once you reach this step, make sure to take a picture with your phone of one of these documents:

• Passport
• National ID card issued in the EU/EEA (Plastic only)
• A driving licence issued in the United Kingdom or Turkey. Unfortunately, we can't accept driving licences issued in any other country.
• Residence permit (exclusively for residents of Turkey and Lithuania)

After you take pictures of your identity document, you'll need to take a selfie.

When prompted, allow your camera to take pictures.

Then take a picture of yourself using your front-facing mobile or computer camera. Make sure your face is clearly visible.

Passport containing: Your full name, date of birth and other details Valid expiration date Full MRZ code	ID Card / Driving License / Residence Permit containing: Your full name, date of birth and other details Valid expiration date Upload both sides
You’ll be able to upload pictures of the document using your mobile to take photos. Please make sure that the uploaded picture is of good quality, in colour, and with all details clearly visible.

For security reasons, we cannot accept any ID documents via email.

We reserve the right to request additional documents even if you don’t reach one of the thresholds mentioned above. In some cases, we may ask you to upload a video of yourself. These measures allow us to protect our customers better from fraud.