Updating the phone number linked to your account is quick and simple:
Log out of your TransferGo account.
Log back in and enter your new phone number.
Provide the email address you used when registering y...
How do I verify my identity?
The identity verification is an important measure that helps us keep your money safe and comply with regulations.
To do this, simply log into your TransferGo account and go to the home screen. Then follow t...
How do I set up a profile?
Getting started is quick and simple. Just follow these steps: 1. Verify your phone number – Enter your number and the 6-digit code sent via SMS. 2. Set a passcode – Create a 4-digit passcode to log in securel...
Can I Have More than One Account?
You can only have one personal account.
But don’t worry, business users—you can have both a business account and a personal account at the same time.
Opening multiple personal accounts can delay payments a...
How do I edit my personal details?
You can change your email address and current address by yourself.
Here’s how you can do that:
- Log in to your account
- Click on your name in the top corner
- Select ‘Settings’
- Enter the new details in ...
How do I use my promo code?
Before you use your promo code, make sure you have it in front of you or it's copied so you can paste it in when you need to.
Then all you have to do is follow these easy steps:
Go to the 'Send money' scre...
Can I delete my TransferGo account?
Yes, you can delete your TransferGo account if you meet the following conditions:
✅ You have no pending transactions✅ Your Wallet balance is empty✅ You have no unpaid earnings from invited friends
How to dele...
Providing a Unique Client Number
Where can I find my client number?
You can find it in the ‘ACCOUNT’ section of your TransferGo app. It starts with the letters ‘TG’, which is followed by numbers.
Why is it needed?
Adding your client ...
Unique Client Number
How do I find my unique client number?
Log in to your TransferGo account and click the menu button in the top left corner. There, you’ll find your unique client number.
It starts with the letters TG, fol...