Updating the phone number linked to your account is quick and simple:
Log out of your TransferGo account.
Click on "Sign up"
Enter your new phone number.
Provide the email address you used when registering...
How do I verify my identity?
The identity verification is an important measure that helps us keep your money safe and comply with regulations.To do this, simply log into your TransferGo account and go to the home screen. Then follow thes...
How to change language in the TransferGo app
You can switch the app's display language any time from your settings.Go to Home.Tap your initials in the top-left corner.Tap Settings.Tap your current language (shown near the bottom, under Notifications).Ch...
Can I delete a transaction or my transaction history?
You can't delete a single transfer or clear your history. We're required by law to keep a record of every payment you make, even after it's complete. It also helps us keep your account secure.How long we keep...
How to check your chat history
Every conversation you've had with our support team is saved, so you can reopen an old chat any time to check what was said or pick up where you left off.1. Go to your most recent chatGo to Home.Tap your init...
What is the billing address?
Your billing address is the address linked to the card you're paying with for the transfer. It's the address your bank has on record for your card. It's not always the same as where you live now. It's usually...
Transaction history statements and receipts
🧾 How to download a payment receipt📱 Using Mobile App
Log into your account on the TransferGo app.
Go to “Home”.
Scroll down to “Transactions”.
Click on the necessary transaction (click on “See all” to locate...
How do I set up a profile?
Getting started is quick and simple. Just follow these steps: 1. Verify your phone number – Enter your number and the 6-digit code sent via SMS. 2. Set a passcode – Create a 4-digit passcode to log in securel...
Can I Have More than One Account?
You can only have one personal account. Opening multiple personal accounts can delay payments and result in one of your accounts being suspended—so, please, make sure you're using an existing TransferGo accou...
How do I edit my personal details?
You can change your email address and current address by yourself.
Here’s how you can do that:
- Log in to your account
- Click on your name in the top corner
- Select ‘Settings’
- Enter the new details in ...
How do I use my promo code?
Before you use your promo code, make sure you have it in front of you or it's copied so you can paste it in when you need to.
Then all you have to do is follow these easy steps:
Go to the 'Send money' scre...
Can I delete my TransferGo account?
Yes, you can delete your TransferGo account if you meet the following conditions:
✅ You have no pending transactions✅ Your TransferGo account (multi-currency account) balance is empty✅ You have no unpaid earn...
Providing a Unique Client Number
Where can I find my client number?
You can find it in the ‘ACCOUNT’ section of your TransferGo app. It starts with the letters ‘TG’, which is followed by numbers.
Why is it needed?
Adding your client ...
Unique Client Number
How do I find my unique client number?
Log in to your TransferGo account and click the menu button in the top left corner. There, you’ll find your unique client number.
It starts with the letters TG, fol...