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GoCard settings and troubleshooting

  • Can I use my GoCard abroad?

    When you use your GoCard abroad or on international websites, it will still deduct from your GBP balance. Visa will take care of the currency conversion using its exchange rate. This isn’t the same as the rat...

  • How do I check my GoCard PIN?

    For your physical GoCard, you can check or unblock your PIN directly within the TransferGo mobile app. When you order your physical GoCard, a PIN is automatically set and then displayed to you in the app afte...

  • Can I set up a monthly spending limit?

    Currently, GoCards come with predefined daily and monthly spending limits based on your overall account limits and information provided during the business relationship. These limits are in place to help prot...

  • Can I get a proof of payment document?

    All your GoCard transactions, whether approved or declined, appear in your "Transactions" window once you click "See all". You can access this list through both the TransferGo mobile app and the website.You w...

  • How do I freeze my GoCard?

    You can easily freeze your GoCard instantly through the TransferGo mobile app or website. This feature allows you to temporarily block your GoCard if it's misplaced or you want to prevent unauthorised use.Ope...

  • How do I close my GoCard?

    You can close (terminate) your GoCard by contacting our Customer Support team through the TransferGo mobile app or website.Please note: If you terminate your virtual GoCard, you will need to go through the vi...

  • My GoCard isn’t working. How can I fix it?

    If your GoCard isn't working, here are some common reasons and troubleshooting steps:Check card details: Make sure the GoCard is valid, not expired, and all details (card number, CVV) are entered correctly fo...