If your GoCard isn't working, here are some common reasons and troubleshooting steps:
- Check card details: Make sure the GoCard is valid, not expired, and all details (card number, CVV) are entered correctly for online transactions.
- Card region: Verify the GoCard was used in an available region (it can be used in the UK only).
- Check card limits: Confirm that the transaction doesn't exceed your daily or monthly transaction limits.
- Bank confirmations/SCA: If prompted for a security check, ensure you complete it successfully.
If the issue persists, please contact TransferGo Customer Support through the in-app chat for further assistance.