If your physical GoCard hasn't arrived within the expected 5-7 business days after ordering, please take the following steps:Verify your shipping address: Double-check the address you provided when ordering t...
How do I replace my card?
If your card is lost, damaged, or stolen, you can easily replace it. All you need to do is access your TransferGo app and follow these steps to order a new card:Open the Card sectionClick on Replace cardSelec...
How much does the delivery cost?
You can order your physical GoCard through the app once your virtual card is active. There is a one-time fee of £4.99 to cover manufacturing and delivery.
Can I change the delivery address?
You cannot directly change the delivery address for an existing GoCard order. If you need to change the delivery address after placing an order, you will need to reorder a new physical card with the updated c...
Can I cancel my card order?
While you cannot cancel the card order, you can place a new order to receive a GoCard if there's an issue with the address or if the delivery is delayed.
Can I have a physical GoCard?
Yes, you can have a physical GoCard, but you must first order and activate a virtual GoCard through the TransferGo mobile app. Once your virtual GoCard is active, follow these steps:Once you have an active vi...
How do I activate my GoCard?
Your virtual GoCard is issued and activated instantly once all the requirements are met:You must have an active TransferGo accountHave passed all identification checks ( you confirmed your ID and have complet...