If your physical GoCard hasn't arrived within the expected 5-7 business days after ordering, please take the following steps:
- Verify your shipping address: Double-check the address you provided when ordering the card to ensure it is correct.
- Contact Customer Support: If the address is correct and the card is delayed, please place a new physical card order.
We advise against using any potentially compromised card if it eventually arrives after you've reported it lost or not received.