If you manage a TransferGo business account, you can choose a specific email address to receive important communications from us, such as notifications about transaction reviews, compliance requests, or account updates. This is especially useful if your account is managed by multiple team members and you want to make sure the right person receives our emails.
Why does this matter?
By default, TransferGo sends correspondence to the email address registered to the account Owner. If your account is actively managed by another team member (such as an Admin), they may not receive emails sent to the Owner's address, which can lead to delays or missed requests.
Setting a dedicated correspondence email ensures that the right person in your team is always in the loop.
How to set your correspondence email
- Log in to your TransferGo account on the web.
- Go to Settings → Company Details.
- Find the correspondence email field and enter the email address you'd like to use.
- Save your changes.
Who can set this up?
The correspondence email can be set by the account Owner or any user with Admin access.
What happens after it's set?
Once a correspondence email is configured, TransferGo will use that address for all account-related communications, including any requests for additional information on your transactions. Make sure the inbox is actively monitored so you can respond quickly if we reach out.
Need help?
If you're unsure how to find this setting or have questions about your account communications, our Customer Support team is happy to help.