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Email hello@transfergo.com and we'd be glad to help you with all of your questions 


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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Documents and why we need them

To ensure the safety of your money and to comply with HMRC and FCA regulations, we will ask you to provide additional documents. Providing your documents in advance will help you to avoid any delays in your transfer. Our Customer Support Team will assist you during this process.

Document type



Ways to provide


On your second transfer or if your first transfer exceeds or equals 900 GBP*

A one-off procedure until the document expires**

Upload in the activity feed

Proof of address

If you passed face (selfie) verification - when you reach a limit of 15000 GBP* in one or multiple transfers within 3 months. If you passed only ID verification - when you reach a limit of 3500 GBP* in one or multiple transfers within 3 months.

Usually once in a year.**

Upload in the activity feed or send it to us***

Proof of funds

The transfer is equal to or exceeds 6500 GBP*, or you reach 15,000 GBP* in 90 days, or 30,000 GBP* in multiple transfers in total.

Every time you send 6500 GBP* or more

Send it directly to us***

* Or the equivalent in another currency.

** Please note that we need two separate documents when both ID and address are required.

*** Please be aware that we can only check your documents from Monday to Friday (7 am to 4 pm GMT), excluding bank holidays. You can send your documents to hello@transfergo.com, otherwise our Customer Support representative will contact you to provide any help you need.

We reserve the right to request additional documents even if you don’t reach one of the mentioned thresholds. These measures exist to allow us to protect our customers better from fraud.

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