A proof of funds review is an important anti-fraud measure that helps us to ensure the safety of your money and to comply with HMRC and FCA regulations.
We will ask you to prove the source of your funds and to answer a few questions when the transfer is equal to or exceeds 6500 GBP*, or you reach 15,000 GBP* in 90 days, or 30,000 GBP* in multiple transfers in total.
When you reach a limit, our Customer Support representative will contact you (only during business hours, Monday to Friday, 7 am to 4 pm GMT) to assist you with any questions you may have.
* Or the equivalent in another currency.
To prove the source of your funds, you can provide complete, high-quality, readable copies of the following documents:
• Pay slips**
• Bank/savings statements (that show the source of income and the account balance)
• Loan agreements (if the source of funds is a loan)
• Sales contract (if the source of funds is a sale)
We do not accept transfers sent on behalf of other people, so you must ensure that the funds you are sending are your own.
** Please be aware that we cannot accept payslips without a bank statement showing the deposits.
We reserve the right to request additional documents even if you don’t reach one of the mentioned thresholds. These measures exist to allow us to protect our customers better from fraud.