Accounts are usually suspended for one of the following reasons:
- The friend you invited already has an account, or you have created multiple accounts yourself
- You or your friend were transferring money to your own account(s)
- You used a prepaid card/bank account to make the transfer.
If none of the above apply to you, please submit a request here . We’re here to help Monday- Friday, from 7:00 AM to 18:00 PM BST.
You can see our full terms and conditions here.