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TransferGo: What we do
General information about how our transfers work
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How to make a transfer
Making, tracking, and canceling money transfers
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Personal & Business Account Support
Solutions for personal and business needs
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Troubleshooting
Your most common issues, solved
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Security and privacy
Staying safe and protecting your account
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Invite and earn
Referrals and rewards
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How to Verify Your ID Document in Your TransferGo Business Profile
Verifying your ID is a crucial step to ensure the security and authenticity of your TransferGo Business profile. Fo...
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Support for Business Customers
We know how important it is to keep your business running smoothly. That's why our customer support team is ready...
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Simplified Onboarding: A Guide for Business Customers
At TransferGo, we are committed to delivering not just financial services, but a seamless experience tailored to me...
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How our pricing works
We recently started using a more transparent pricing model that openly reflects our partner costs. This allows o...
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Send Cash to Morocco quickly and easily
It’s very easy for your receivers in Morocco to get the money now. They don’t even need a bank account—because they...
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I want to change my phone number
It’s now really easy to change the phone number linked to your account. Simply: Log out of your account Enter your...
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How do I verify my identity?
The identity verification is an important measure that helps us keep your money safe and comply with regulations....
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How we handle complaints
We care about your experience We strive to deliver high-quality customer service and meet your expectations. We tak...
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How we handle authorised push payment (APP) scams
On 7 October 2024, the Payment Services Regulator (PSR) introduced reimbursement rules to make sure banks and other...
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Support Lines for Nigeria, Ghana and the Philippines
Sending money to Nigeria, Ghana, or the Philippines? We’ve got your back! We know how important it is to have help ...
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TransferGo will stop supporting iOS 14. What do you need to know?
To make sure our customers have our safest, most capable app, we will stop supporting our iOS app on iOS 14. This m...
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TransferGo will stop supporting Android 5, 6 and 7. What do you need to know?
At TransferGo, we are committed to ensuring the best possible experience for our users. To achieve this, we will be...
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Staying Safe: Navigating Our Referral Program
Quick heads-up—if you're diving into our ‘Invite a Friend’ programme, make sure it's with someone who's genuinely...