Paying from someone else’s bank account
Please ensure you are always paying from your own personal bank account....
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My local transfer hasn't reached TransferGo yet. What should I do?
If you sent us a deposit via a local transfer, you shouldn’t worry if yo...
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Paying by Bank Transfer
How can I pay for my money transfer via bank transfer?   -  When creatin...
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Paying from a Joint Account
You might prefer to make a payment from your joint account. We will some...
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Providing a Unique Client Number
Where can I find my client number?   You can find it in the ‘ACCOUNT’ se...
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I don’t have online banking. How can I send money?
If you don’t have online banking, you can go to your local bank branch a...
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Bank Transfer Troubleshooting
We may sometimes ask you for additional confirmation when we receive you...
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