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Managing your TransferGo profile and account details

Articles

  • I want to change my phone number

    It’s now really easy to change the phone number linked to your account. Simply: Log out of your account Enter your new phone number Enter the old email address you used when you first registered with Transfe...

  • How do I verify my identity?

      The identity verification is an important measure that helps us keep your money safe and comply with regulations. To do this, simply log into your TransferGo account and go to the home screen. Then follow t...

  • How do I set up a profile?

    Registering your account is easy and quick, you'll just need to follow these steps: Enter your phone number and the 6 digit verification code we've sent via SMS Create a 4 digit passcode (you'll need to reme...

  • Can I Have More than One Account?

    You can only have one personal account.    But don’t worry, business users—you can have both a business account and a personal account at the same time. Opening multiple personal accounts can delay payments a...

  • How do I edit my personal details?

    You can change your email address and current address by yourself. Here’s how you can do that:   - Log in to your account - Click on your name in the top corner - Select ‘Settings’ - Enter the new details in ...

  • How do I use my promo code?

    Before you use your promo code, make sure you have it in front of you or it's copied so you can paste it in when you need to.   Then all you have to do is follow these easy steps: Go to the 'Send money' scre...

  • Can I delete my TransferGo account?

    The answer is yes! You can delete your profile once you log in to your account. However, please keep in mind that you can delete your account if: You have no pending transactions Your Wallet balance is empty...

  • Providing a Unique Client Number

    Where can I find my client number?   You can find it in the ‘ACCOUNT’ section of your TransferGo app. It starts with the letters ‘TG’, which is followed by numbers.    Why is it needed?    Adding your client ...

  • Unique Client Number

    How do I find my unique client number?   Log in to your TransferGo account and click the menu button in the top left corner. There, you’ll find your unique client number.   It starts with the letters TG, fol...