Basic Information

• Getting started
• How it Works
• TransferGo App
• How Long Does a Transfer Take to Arrive?
• Delivery times and intermediary bank fee
• Supported Countries

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Sending Money

• Ordering a transfer
• Check Your Transfer Status
• Cancelling the Transfer
• I received confirmation, but the money hasn’t arrived

Paying by Card

• Paying with a Debit or Credit Card
• Credit card fees
• Accepted Cards and Limits
• Debit card declined
• Apple pay
• Google Pay

Paying by Bank Transfer

• Paying by Bank Transfer
• Paying from a Joint Account
• Providing a Unique Client Number
• I Don’t Have an Online Bank Account
• CHAPS/Bacs payments
• Bank Transfer Troubleshooting

Additional Documents

• Daily limit
• Documents and why we need them
• Identity Verification
• Proof of Address Documents
• Proof of Funds Documents
• How to send us additional documents when you’re using someone else’s card

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Security

• I've changed my phone number
• Can I trust TransferGo with my money?

Profile

• Can I Have More than One Account?
• How do I edit my personal detail?
• Closing My Account

Business Profile

• Why Do Businesses Use TransferGo?
• Who Uses TransferGo for Business?

Promos and earnings

• Why has my account been suspended?
• What is the Invite a Friend program?
• How does it work?
• Invite a Friend Terms of use
• Terms of use (Until 2018-01-11)

E-banking Guides

• How to start your transfers with Lloyds online banking
• How to start your transfers withTSB online banking
• How to start your transfers with Barclays online banking
• How to start your transfers with NatWest online banking
• How to start your transfers with HSBC online banking
• How to start your transfers with Santander online banking

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Other

• ABA
• BSB
• CV2 Code
• IBAN
• Routing Number
• SEPA Transfer

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