Basic Information

• Basic Information
• How it Works
• TransferGo App
• How Long Does a Transfer Take to Arrive?
• Delivery times and intermediary bank fee
• Pricing

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Sending Money

• Making a Booking
• Check Your Transfer Status
• Cancelling the Transfer
• Automated Repeat Payments
• I Got the Confirmation but the Money Hasn’t Reached the Account

Paying by a Card

• Paying with a Debit or Credit Card
• Credit card fees
• Accepted Cards and Limits
• Unsuccessful Debit Card Payment
• Apple pay

Paying by a Bank Deposit

• Paying by Bank Transfer
• Paying from a Joint Account
• Providing a Unique Client Number
• I Don’t Have an Online Bank Account
• CHAPS/Bacs payments
• Bank Transfer Troubleshooting

Additional Documents

• Documents and why we need them
• Identity Verification
• Proof of Address Documents
• Proof of Funds Documents

Security

• Security
• Can I Trust TransferGo?
• Is My Personal Data Safe?

Profile

• Can I Have More than One Account?
• Editing My Personal Details
• Changing Your E-mail or Password
• Closing My Account

Business Profile

• Why Do Businesses Use TransferGo?
• Who Uses TransferGo for Business?
• Pricing
• Business Account Review

Refer a Friend Programme

• What is the Invite a Friend program?
• How does it work?
• Terms of use
• Terms of use (Until 2018-01-11)

E-banking Guides

• Local transfer guide using Lloyds online bank
• Local transfer guide using TSB online bank
• Local transfer guide using Barclays online bank
• Local transfer guide using NatWest online bank
• Local transfer guide using HSBC online bank
• Local transfer guide using Santander online bank

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Other

• ABA
• BSB
• CV2 Code
• IBAN
• Routing Number
• SEPA Transfer

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