![My transfer is rejected, but I can’t change the details myself. How can I fix this?]({"bg": "//theme.zdassets.com/theme_assets/241537/1d72de729ffad3ab2f44f15747b60b6a5b1e33b8.png"})
![My transfer is rejected, but I can’t change the details myself. How can I fix this?]({"bg": "//theme.zdassets.com/theme_assets/241537/4c35b2598e2ddcc195bbf2ad2b14cb82d978f423.svg"})
If your transfer got rejected and you see that it’s currently suspended, you might be able to correct the details of your transfer yourself.
However, in some cases, correcting the details on your own won’t be possible. If, for example, your sent money to Turkey and your transfer got rejected, you will need the help of our Customer Support team.
To fix your transfer, please send us this information:
- Full name of your receiver
- IBAN number of a bank account which is opened in TRY currency
Once we receive this information, we will send the payment again. If you have any questions or need help with any steps, please feel free to submit a request and our Customer Service team will assist you.
Articles in this section
- Ordering a transfer
- My transfer is rejected, but I can’t change the details myself. How can I fix this?
- My transfer got rejected. Can I correct my receiver's details?
- How it Works
- Check Your Transfer Status
- How do I use my promo code?
- Cancelling the Transfer
- I want a refund
- Sending limits
- I received confirmation, but the money hasn’t arrived