![My local transfer hasn't reached TransferGo yet. What should I do?]({"bg": "//theme.zdassets.com/theme_assets/241537/1d72de729ffad3ab2f44f15747b60b6a5b1e33b8.png"})
![My local transfer hasn't reached TransferGo yet. What should I do?]({"bg": "//theme.zdassets.com/theme_assets/241537/4c35b2598e2ddcc195bbf2ad2b14cb82d978f423.svg"})
If you sent us a deposit via a local transfer, you shouldn’t worry if you don’t see the money in your TransferGo account immediately. It can take longer for bank transfers to be processed:
- if you sent a local deposit from the UK, it may take up to an hour for us to receive the payment
- if you sent a local deposit from Europe, it may take up to 24 hours for us to receive the payment (except for Germany)
- if you sent a local deposit from Germany, it may take up to 36 hours for us to receive the payment
We’ll send you an email the moment we receive your deposit.
If you still haven’t heard from us after the indicated time has passed, please reach out to our Customer Support department.
Articles in this section
- My transfer is rejected, but I can’t change the details myself. How can I fix this?
- My transfer got rejected. Can I correct my receiver's details?
- I can't log in
- I can’t access my email address anymore
- I'm unable to verify my proof of address
- I'm unable to verify my identity
- My local transfer hasn't reached TransferGo yet. What should I do?
- Debit card declined
- I don’t have online banking. How can I send money?
- I received confirmation, but the money hasn’t arrived