How to provide proof of payment when using someone else’s card How to provide proof of payment when using someone else’s card

How to provide proof of payment when using someone else’s card

Proof of payment documents help us connect the person ordering a transaction to the bank account funding it. This is especially important when you’re using someone else’s card.

This allows us to comply with HMRC and FCA regulations, as well as with regulations coming from the Bank of Lithuania (BOL) and keep your money safe.

If you made the payment using someone else’s bank account or credit/debit card, please give us that person's information. We'll need: 

  • Their full name
  • Their date of birth
  • Their nationality
  • Their country of residence 

We also need proof of payment: a bank statement or screenshot from the cardholder's online banking which shows the outgoing payment to TransferGo.

This document must contain:

  • the sender’s name and surname
  • the payment amount sent to TransferGo
  • the date the payment was made

Our Customer Support Team will help you with this process.