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Email hello@transfergo.com and we'd be glad to help you with all of your questions 

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

How to provide proof of payment when you’ve paid with your own card

Proof of payment documents help us connect the person ordering a transaction to the bank account funding it.

 This allows us to comply with HMRC and FCA regulations, and keep your money safe.

 As proof of payment, simply reply to our email and attach one of the following documents:

  • a pdf document or picture of a bank statement
  • a screenshot from your online banking

 This document must contain:

  • the sender’s name and surname
  • the payment amount sent to TransferGo
  • the date the payment was made

Once we receive the document, we’ll check that it’s valid—and then start your transfer. 

Our Customer Support Team will help you with this process.

Your happiness team:

Marta

Andzej

Justina

Victoria

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