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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

Phone

Contact us by phone during our working hours

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Information for recipient

Recipient does not need to download the app or register in order to collect money or pay in requested money.

Recipient will get SMS in 2 cases:

  • When user sent money to the recipient:
    • If details are not saved next time recipient will need to enter bank details again
    • If details are saved - recipient will only need to confirm the pay out to selected bank account
    • Recipient needs to open the secure link sent via SMS message
    • Recipient needs to enter bank details where TransferGo will send money
    • Recipient can save bank details for next transfers:
    • In case the recipient does not enter bank account details in 24 hours - TransferGo will initiate Refund back to user card.
  • When user requested money:
    • Request recipient needs to open the secure link sent via sms message
    • Request recipient needs to pay in money using debit or credit card details
    • In case money is not paid in 24 hours - request is expired

Your happiness team:

Marta

Andzej

Justina

Victoria

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