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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

Phone

Contact us by phone during our working hours

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Information for recipient

Recipient does not need to download the app or register in order to collect money or pay in requested money.

Recipient will get SMS in 2 cases:

  1. When user sent money to the recipient:
    • Recipient needs to open the secure link sent via SMS message
    • Recipient needs to enter bank account number or debit/credit card details (Visa or MasterCard) where TransferGo will send money:
      • Payout to card is initiated immediately after card is added and verified;
      • If a card holder does not support payouts to a card - recipient will be asked to select different card or a payout to a bank account;
      • Money to Visa cards usually arrive within 30 minutes, MasterCard cards -within 24 hours.
    • Recipient can save bank or debit/credit card details for future transfers:
      • If details are not saved next time recipient will need to enter account/card details again;
      • If details are saved - recipient will only need to confirm the pay out to selected bank account/card.
    • In case the recipient does not enter bank account details in 24 hours - TransferGo will initiate Refund back to user card.
  2. When user requested money:
    • Request recipient needs to open the secure link sent via sms message
    • Request recipient needs to pay in money using debit or credit card details
    • In case money is not paid in 24 hours - request is expired

Your happiness team:

Marta

Andzej

Justina

Victoria

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