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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

Phone

Contact us by phone during our working hours

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Ordering a transfer from your phone

TRANSFER

To order a transfer, just log into your TransferGo profile and follow these easy steps:

Click the ‘TRANSFER MONEY’ button.

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Select the ‘Sending from’ and ‘Receiver gets in’ countries, and enter the amount you want to transfer. Also, choose your payment method.

Click ‘Continue’.

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ENTER YOUR PERSONAL DETAILS

Fill in all the necessary personal details (you only need to do this once) and click 'Continue'.

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receiver

Please make sure that you give the real, full name of your receiver, and the right account details.

Click ‘Continue’.

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You’ll always be asked to provide the full name and surname of your receiver, or the company name if you’re sending money to a business.

Depending on which country you’re making your transfer to, you may be asked to provide the following bank details:

Sending to:

Details to provide:

UK, Ireland

a sort code and a local account number

or

IBAN account number

EEA and Eurozone countries

IBAN account number

USA

address of the receiver, account number and BIC/SWIFT code

Australia, Asia and South Africa

address of the receiver, account number and BIC/SWIFT code

REVIEW

Please review the info you provided. If you want your receiver to be notified about the completed transfer, check the ‘Notify receiver’ checkbox and provide your receiver's email address. Click 'Confirm Details'.

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PAY IN

To complete your transfer choose either of the following:

• ‘Bank transfer’. Make a local transfer to TransferGo using the details provided.

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  • Debit or Credit card’. When paying with your card, fill in the required details and click the ‘Pay (amount)’ button. Bear in mind that we only accept ‘Visa’ or ‘Mastercard’, and your transfer amount must meet our requirements

After ordering a new transfer, you have a limited time to make your deposit to TransferGo. Don’t worry: if it expires, you can always create a new transfer*.

We'll send you an email after sending the money to your receiver. You can also check your transfer status on the timeline in your profile.

* Orders made the day before or during a weekend/bank holiday expire on the next working day at 9:00 GMT (orders from UK) or 13:00 GMT (other countries) if not funded. During other days they expire within 24 hours (+12h for Fidor incoming bank account).

Your happiness team:

Marta

Andzej

Justina

Victoria

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