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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

Phone

Contact us by phone during our working hours

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Making a Booking

TRANSFER

In order to make a booking, just log into your TransferGo profile and follow these easy steps:

Click the ‘Send money’ button.

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Select the ‘Sending from’ and ‘Receiver gets in’ countries and enter the amount you want to transfer.

Click the ‘Continue’ button.

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ENTER YOUR PERSONAL DETAILS

Fill in all the necessary personal details (you only need to do this once) and click 'Continue'

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RECIPIENT

Fill in all the necessary transfer details. Please make sure that you provide the real and full name of your recipient and the correct account details.

Click the ‘Continue’ button.

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Depending on the country you’re making your transfer to, you may be asked to provide the following bank details:

Sending to:

Details to provide:

UK, Ireland

a sort code and a local account number

or

IBAN account number

EEA and Eurozone countries

IBAN account number

USA

address of the recipient, account number and BIC/SWIFT code

Australia and South Africa

address of the recipient, account number and BIC/SWIFT code

Please be aware that in all cases, you’ll be asked to provide the full name and surname of your recipient or company name if you’re sending the money to a company.


REVIEW

Please review the info you provided. If you want your receiver to be notified about the completed transfer, check the ‘Notify recipient’ checkbox and provide your recipient's email address. Choose between available options and select payment method. Click 'Confirm Details'

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MAKE A DEPOSIT

To complete your transfer choose either of the following:

• ‘Bank deposit’. Make a local transfer to TransferGo using the details provided.

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• ‘Debit or Credit card’. Please be aware that we only accept ‘Visa’ or ‘Mastercard’ and your transfer amount should match our requirements. When paying with your card, fill in the required details and click the ‘Pay (amount)’ button.

After creating a new booking, it will remains active for one business day (24 hours) within which you should make your deposit to TransferGo. Don’t worry, if it expires, you can create a new one at any time.

We'll send you an email after sending the money to your recipient. You can also check your transfer status on the timeline in your profile.

 

Your happiness team:

Marta

Andzej

Justina

Victoria

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