![Bank Transfer Troubleshooting]({"bg": "//theme.zdassets.com/theme_assets/241537/1d72de729ffad3ab2f44f15747b60b6a5b1e33b8.png"})
![Bank Transfer Troubleshooting]({"bg": "//theme.zdassets.com/theme_assets/241537/4c35b2598e2ddcc195bbf2ad2b14cb82d978f423.svg"})
We may sometimes ask you for additional confirmation when we receive your transfer without your name and surname visible in the payment information provided by your bank. In such cases we need to see proof of payment, e.g. a copy of your bank statement with your name, surname, account details and the actual transfer to TransferGo.
We may also ask for additional confirmation if you’re making your deposit from a joint account.