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HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

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TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Identity Verification

An ID review is an important anti-fraud measure that helps us to keep your money safe and comply with HMRC and FCA regulations.

 

How to verify your identity

1) Go to the verification section in your profile and upload one of the following documents: 

  • Passport
  • National ID card (Plastic only)
  • Driving licence (Plastic, European Union/European Economic Area only). Unfortunately we can't accept driving licences issued in Latvia. 
  • Residence permit

 

 Passport.png

 ID_card_drvrs.png

Passport containing:

 • Your full name, date of birth and other details

 • Valid expiration date

 • Full MRZ code

ID Card / Driving License / Residence Permit containing:

 • Your full name, date of birth and other details

 • Valid expiration date

*Please upload both sides

You’ll be able to upload pictures of the document from your computer or use your mobile to take photos. Please make sure that the uploaded copy is of good quality, in colour, and with all details clearly visible.

 

2) Submit a selfie verification:

When prompted, allow your camera to take pictures. 

Then take a picture of yourself using your front mobile or computer camera. Please make sure your face is clearly visible. 

 

For security reasons, we cannot accept any ID documents via email.

We reserve the right to request additional documents even if you don’t reach one of the thresholds mentioned above. In some cases we may ask you to upload a video of yourself. These measures allow us to protect our customers better from fraud.

Your happiness team:

Marta

Andzej

Justina

Victoria

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