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Identity Verification

An ID review is an important anti-fraud measure that helps us to ensure the safety of your money and to comply with HMRC and FCA regulations.

We must ask you to verify your identity during your second transfer or if your first transfer exceeds 900.00 GBP (or the equivalent in another currency). 

 

How to verify your Identity

1) Go to the verification section in your profile and upload one of the following documents: 

• Passport

• National ID card (Plastic only)

• Driving licence (Plastic, European Union/European Economic Area only). We can't accept Driving licences issued in Latvia. 

• Residence permit

 

 

Passport containing:

 • Your full name, date of birth and other details

 • Valid expiration date

 • Full MRZ code

ID Card / Driving License / Residence Permit containing:

 • Your full name, date of birth and other details

 • Valid expiration date

*Please upload both sides

You’ll be able to upload pictures of the document from your computer or use your mobile to take photos. Please make sure that the uploaded copy is of good quality, in colour with all details clearly visible.

 

2) Submit a Selfie Verification:

Take a selfie picture of yourself using your front mobile or computer camera. Make sure your face is clearly visible. 

 

We reserve the right to request additional documents even if you don’t reach one of the mentioned thresholds. In some cases we may ask you to upload a video of yourself. These measures exist to allow us to protect our customers better from fraud.

Your happiness team:

Marta

Andzej

Justina

Victoria

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