Fully authorised by the FCA and HMRC as a payments institution. Learn more

HELP CENTER
Email

Email hello@transfergo.com and we'd be glad to help you with all of your questions 

Phone

Contact us by phone during our working hours

Contact us
Facebook

Yes we are on facebook too. Send us a message!

Facebook
TransferGo Support team is here to help from 7:00 AM to 4:00 PM GMT, Monday through Friday.

Identity Documents

An ID review is an important anti-fraud measure that helps us to ensure the safety of your money and to comply with HMRC and FCA regulations.

We must ask you to provide your identity document during your second transfer or if your first transfer exceeds 700.00 GBP (or the equivalent in another currency). 

Please upload one of the following documents:

• Passport

• National ID card (Plastic, European Union/European Economic Area only)

• Driving licence (Plastic, European Union/European Economic Area only)

Please note, “old style” paper ID Cards/Driving Licenses will not be accepted

 

Passport containing:

 • Your full name, date of birth and other details

 • Valid expiration date

 • Full MRZ code

ID Card / Drivers License containing:

 • Your full name, date of birth and other details

 • Valid expiration date*

*If date is on the reverse side, upload both

 Please make sure that the uploaded copy is of good quality, in colour with all details clearly visible.

We reserve the right to request additional documents even if you don’t reach one of the mentioned thresholds. These measures exist to allow us to protect our customers better from fraud.

Your happiness team:

Marta

Andzej

Justina

Victoria

`

Send money now

Get started
Powered by Zendesk