The identity verification is an important measure that helps us keep your money safe and comply with regulations.

You will be asked to verify your identity if:

  • Your first transfer order is 900 GBP or more
  • You're sending your second transfer order

To do this, simply log into your TransferGo account and go to the home screen. Then follow these instructions:

  • Click on ‘Menu’ (the three lines in the top left corner)
  • Click on ‘Verification’ and then on ‘Identity’
  • Select ‘issuing country’ of your identity document

Once you reach this step, make sure to upload one of these documents:

  • Passport
  • National ID card issued in the EU/EEA (Plastic only)
  • Driving licence issued in the United Kingdom or Turkey. Unfortunately, we can't accept driving licences issued in any other country.
  • Residence permit

 

 Passport.png

 ID_card_drvrs.png

Passport containing:

 • Your full name, date of birth and other details

 • Valid expiration date

 • Full MRZ code

ID Card / Driving License / Residence Permit containing:

 • Your full name, date of birth and other details

 • Valid expiration date

*Please upload both sides

You’ll be able to upload scanned pictures of the document from your computer or use your mobile to take photos. Please make sure that the uploaded picture is of good quality, in colour, and with all details clearly visible.

 

After you upload the pictures of your identity document, you will need to take a selfie.

When prompted, allow your camera to take pictures. 

Then take a picture of yourself using your front mobile or computer camera. Please make sure your face is clearly visible (sometimes, we might ask you to take a selfie holding the ID document).

 

For security reasons, we cannot accept any ID documents via email.

 

We reserve the right to request additional documents even if you don’t reach one of the thresholds mentioned above. In some cases, we may ask you to upload a video of yourself. These measures allow us to protect our customers better from fraud.