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Delivery times and intermediary bank fee

Please be aware that when sending money to certain countries (including Australia, Bangladesh, Bulgaria, Canada, Czech Republic, Hong Kong, Hungary, Indonesia, Israel, Kenya, Mexico, Nepal, Thailand, Russia, USA, South Africa, Sri Lanka and Switzerland if the receiving currency is CHF), it may take more than 1 business day for a bank to credit the money to your recipient’s account.

When sending funds to the countries mentioned above, there may be an additional fee applied by an intermediary bank. If this happens, we can issue a compensation (to the sender’s account) if you provide us with a relevant proof. Please be aware that we can’t cover additional fees imposed by your recipient’s bank.

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