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Delivery times and intermediary bank fee

Please be aware that when sending money to certain countries (including Australia, Bangladesh, Bulgaria, Canada, Czech Republic, Hong Kong, Hungary, Indonesia, Israel, Kenya, Mexico, Nepal, Thailand, Russia, USA, South Africa, Sri Lanka and Switzerland if the receiving currency is CHF), it may take more than 1 working day for a bank to credit the money to your receiver’s account.

With the countries mentioned above, intermediary banks may apply an additional fee. If this happens, we can compensate the sender if you provide us with the relevant proof. Unfortunately, we can’t cover additional fees imposed by the receiver’s bank.

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